Q & A

What time should I arrive at the Theatre?

OTW "Ghosts" closing night

OTW “Ghosts” closing night

The Lobby opens one hour before curtain. We recommend you arrive 30 minutes prior to curtain, especially if you have tickets at Will Call.

Late Seating
Performances begin promptly. Latecomers will be seated at the House Manager’s discretion.

Smoking and E-Cigarettes
Smoking—including vaping or the use of e-cigarettes—is prohibited in Carnegie Stages Building.  A outside smoking area is designated.

Mobile Devices
Feel free to use your mobile devices until curtain.  Information about our current show and performers is available on our APP. Please silence all devices at curtain time.  This is a policy we must enforce without exception.

Refund & exchange policy
Ticket buttonThere are no refunds.
If you are a subscriber and the tickets in question were purchased as part of a subscription package, they may be exchanged for free (no fees) until 7pm the day before your scheduled performance.
Nonsubscribers may exchange their tickets for a different performance of the same show for a $10 per-ticket fee (reasonable restrictions apply) until 7pm the day before your scheduled performance. Exchanges can be made by phone 724-873-3576 or in person.